There are hundreds of telephone call answering services out there. So how do you find the best answering service for your business? Talking with the sales manager either in person or over the phone is the best way to get a feel for what a partnership would be like with the telephone call answering service provider.
- Do they listen to your pain points? Do they offer viable solutions to remedy the pain?
- Will they fill the gap when you’re not available? For example, do you need your phones answered because you’re mobile? You’re in meetings? You need a partner you can rely on to answer the phones outside of regular business hours?
- Do they employ customer service representatives who are fluently and multi-culturally French/English bilingual? For example, if you are located in Ottawa, Toronto, Montreal or anywhere in Canada, you want your customers to have the choice to communicate in their language of choice.
- Do they recognize the importance of quality assurance? Do they back up their quality assurance program with tangible evidence?
Be sure to read our blog articles, Actions Speak Louder Than Words: Third-party Quality-assured Customer Service and On Call Centre Earns 7th Consecutive CAM-X Award of Excellence.
Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Do you need a high quality, highly reliable telephone call answering service? Consider partnering with On Call Centre located in Ottawa and serving Canada.