There are hundreds of telephone call answering services out there. How do you find the best answering service for your business? Talking with the sales manager, either in person or over the phone, is a great way to get a feel for what a partnership would be like with the telephone call answering service provider . Be sure to assess the provider against the following criteria:

  • Do they listen to your pain points? Do they offer viable solutions to remedy the pain?
  • Will they fill the gap when you’re not available? For instance, do you need your phones answered because you’re mobile or in meetings? Do you need a partner you can rely on to answer the phones outside of regular business hours?
  • Do they recognize the importance of quality assurance? To find the best answering service, you’ll need to see tangible evidence. After all, actions speak louder than words. As an example, On Call Centre recently earned its 7th Consecutive CAM-X Award of Excellence.
  • Do they employ customer service representatives who are fluently and multi-culturally French/English bilingual? If you are located in Canada , you want your customers to be able to communicate in their language of choice.

Are you located in Ottawa, Toronto, Montreal, or anywhere in Canada? Finding the best answering service is easy! Just partner with On Call Centre.

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