The Temkin Group, a research organization, recently released the results of customer experience research completed in 2014. Their research revealed that, “The percentage of customers who plan on repurchasing products is 18% higher for organizations with excellent customer experience ratings.” How can you improve customer loyalty in 2015? One strategy is to improve your customers’ phone experience.
On Call Centre is an answering service provider and call center service provider. We answer incoming phone calls on behalf of our clients. Our exceptional customer service can help you retain customers.
At On Call Centre, here are just three of the many best practices that our experienced customer service representatives follow.
- We answer every call. No calls go to voice mail. Your customers’ appreciate being able to reach your company every time they call.
- We answer the phone 24 hours a day, 7 days a week.
- We go the extra mile. In other words, what is the customer implicitly saying or asking? What is the tone of their voice? Is there a level of frustration? We deliver the best possible customer experience to each and every person on the other end of the phone line.
We’ve been providing answering services and call centre services to our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an answering service provider or inbound call centre service, we welcome the opportunity to talk with you. In the meantime, see the 10 Customer Experience Factoids from 2014 (infographic) on Tempkin Group’s website.