At On Call Centre we believe in the power of delivering exceptional customer experiences. I read an article recently in Customer Experience Magazine that sums this up very well, “Empathetic interactions are all about seizing the countless invisible opportunities to surprise and delight customers by giving them information, engagements and experiences they will value at precise moments in exact places.”
At On Call Centre we hire career-minded Customer Service Representatives to answer the phone calls customers place to our clients. There are a few implied concepts here that I will describe so that they’re more explicit.
- “Career-minded”: Unlike answering service providers and call center service providers that employ just about anyone who can pick up a phone, we take whom we employ as “ambassadors” of our clients’ brands very seriously. We will only interview candidates with years of experience and a proven track record providing answering services and call centre services.
- “Customer Service Representative”: We only hire Customer Service Representative whose sole focus is service. There is a huge gulf between the skill sets of a service-oriented role and a sales-oriented role.
- “Answer the phone”: Our career-minded Customer Service Representatives delight our clients’ customers because they answer every phone call; no call goes to voicemail. Our Customer Service Representatives are also fluently French-English bilingual so, customers can converse in the language of their choice. And when you’re a fluently bilingual Customer Service Representative you are able to hold genuine and empathetic conversations to deliver the information the customer values at that moment in time.
Try our professional inbound phone answering service or inbound call centre service—and deliver exceptional customer experiences. We’ve been providing tailored answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
PS—Would you like to read the article I mentioned at the start of the blog? Here it is: Empathic Customer Experience: Making It Work, by Oisin Lunny, Customer Experience Magazine.