I read an article entitled “Why Customer Experience is a Long-Term Investment,” which appeared recently in Connections Magazine. The author discusses how important the customer experience is today, yet that many organizations are “often reluctant when it comes to investing the time, money, and effort necessary” to meet their customers’ expectations.
If you are a small business owner or a manager of a customer support department , you may want to consider partnering with an experienced and reliable answering service or call centre service provider. At On Call Centre, we have 47 years of experience that we can put to work for you quite quickly because our people and our processes are optimized to meet your customers’ expectations.
- Around the clock. Our experienced Customer Service Representatives are available 24 hours a day, 7 days a week, 365 days a year. No matter the time of day or night or weekend or statutory holiday, we have a Customer Service Representative waiting to answer your customers’ calls.
- Live Service . We do not use voice mail. As mentioned in the first bullet, our Customers Service Representatives are ready to answer your customers’ phone calls and provide an exceptional customer experience.
- Bilingual. If your customers are located in Ottawa , Montreal and Toronto —or anywhere in Canada —they may speak English, they may speak French. Every single one of our experienced Customer Service Representatives is fluently French-English bilingual . Your customers can converse with us in the language of their choice—and you can be confident their messages get relayed to you with accuracy.
We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa , Montreal and Toronto —and all over Canada —for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.
PS—If you’d like to read the complete article, you can find it here: Why Customer Experience is a Long-Term Investment
The post Invest in a Long-term Customer Experience Strategy with an Answering Service appeared first on On Call Centre.
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