Did you know that 80% of customers hang up when they go to voice mail? That’s what Forbes reports. In the Forbes article, New, Sexy World of Call Centers Helps Small Business Increase Sales Significantly, the author talks about the frustration customers experience when they’re greeted by either an auto-attendant or voice mail.
If you are a small business relying on voice mail, you might be losing out on new business or delivering a poor customer experience. In either case, it’s impacting the growth of your business.
Here are a few reasons to consider talking with a professional answering service or call centre service provider.
- Ensuring your customers’ phone calls to you are answered by live, experienced customer service representatives 24 hours a day 7 days week means every customer’s call is answered—no more lost business.
- While the answering service is answering your customers’ calls, you can focus on your core competencies.
- Do you serve a region that has both French and English customers? Be sure to choose an answering service or call centre service whose customer service representatives are fluently bilingual. This ensures your customers can choose the language they are most comfortable, which improves the customer experience.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
In the meantime, we invite you to read the complete article, New, Sexy World of Call Centers Helps Small Business Increase Sales Significantly, at Forbes.com.