Businesses that deliver exceptional customer service retain loyal customers.
The quality of service you deliver can make or break the relationships you have with your customers. And there are so many factors to consider when defining quality. Do you need to answer your phones during regular business hours only or would your customers prefer to reach me 24/7? Do your customers prefer to speak in English or French? If you contract a professional call centre service , how can you be sure that the quality will be high? Making the right decisions is key to retaining loyal customers.
In fact, with great phone support, you can transform your customer service strategy and gain a competitive advantage. Ultimately, you’ll retain loyal customers. But why is this?
81% of customers give repeat business after good service
78% of customers say that competent customer service representatives are most responsible for a happy customer experience
Businesses that prioritize the customer experience generate 60% higher profits than their competitors
So, if your company is looking to retain loyal customers—and what company isn’t?—it’s time to take a second look at your company’s customer service strategy. If you need a professional telephone answering service, we contact us. We’ve been providing answering services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
For more tips on how to retain loyal customers, check out our new ebook. It’s called “Have You Transformed Your Customer Service Strategy into Competitive Advantage?”