Last month, On Call Centre earned the Diamond Plus Award for 15 consecutive ATSI Awards of Excellence. ATSI (Association of TeleServices International) is one of two third-party organizations that quality-assure our services.
“The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence,” says ATSI President Maryann Wetmore. “Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients.”
All of our customer service representatives (CSR) are focused 100% on inbound customer service. Our CSRs are randomly tested 12 months a year by ATSI and the second organization that quality-assures our operations, the Canadian Call Management Association (CAM-X).
While it’s easy for us to “say” our CSRs are highly skilled and provide an exceptional customer experience to our clients’ customers, third-party organizations—like ATSI and CAM-X—are objective “judges” on how well we’re doing.
Do you need a high quality, highly reliable telephone call answering service or inbound call centre service? Do you need calls answered outside of regular business operating hours? Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Consider partnering with On Call Centre a telephone call answering service located in Ottawa and serving Canada. Call us toll free at 1-866-323-3344 (or local Ottawa 613-238-3262), email us at firstname.lastname@example.org, or fill out our Call Me form.