At On Call Centre, we believe that keeping your customers’ levels of satisfaction at a high level is achievable. In fact, we’re looking in the review mirror at 45 years of proof.
While some telephone call answering services and call centre services offer both inbound and outbound services, On Call Centre is solely focused on inbound. In itself, a focus on inbound telephone call answering services and inbound call centre services makes a difference in the kind of talent that is hired. On Call Centre’s people are professional, career-oriented customer service representatives who take pride in the quality of their work. Each holds a unique skill set honed over years of delivering customer service. A service-oriented mindset (versus sales-oriented mindset) is important to keep your customers’ satisfaction high.
And some telephone call answering services and call centre services profess to employ bilingual customer service agents. While that may be true, are they truly fluent French-English bilingual? Our customer service representatives are fluent French-English bilingual and multi-culturally fluent. This subtle nuance in language is important to keep customer satisfaction high.
Do your customers need to reach 24x7? Be sure to read our blog article, Do Your Customers Call You After Regular Business Hours? to learn yet another reason how On Call Centre keeps your customers’ satisfaction levels high.
Your customers’ satisfaction rates will be high if you take the time to ensure the qualifications of your telephone call answering service and call centre service. In the end, not only will customer satisfaction be high, first call resolution (FCR) will be high and customer loyalty will be high.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—anywhere in Canada—for 45 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you. Please contact On Call Centre to schedule a free, one-hour no-obligation telephone call answering service or call centre service consultation.