Our Management Team

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In Memory

Stanley (Stan) Arron, President & Founder, On Call Centre Inc.

In the mid-60’s, while still in university, Stan founded a temporary help service called Personnel Pool — the largest temporary help agency in Canada at the time. In 1971, Stan had an opportunity to help small businesses improve efficiency and increase productivity using professional answering and call centre services. As a result, On Call Centre was born. Originally it was named The Message Centre, and also grew into a leading provider of pagers. 

For almost 50 years, Stan managed On Call Centre. He was dedicated to providing the best customer service, and to making On Call Centre a technology leader, a fact that is widely acknowledged among his peers. He treated staff like family, and is missed by all who knew him. 

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Laurie Arron

As President of On Call Centre, Laurie is responsible for overseeing its management and finances, as well as providing strategic direction. After earning a B.Com. and MBA, Laurie worked in real estate development for 7 years. Shortly after getting involved in advocating for LGBTQ equality, Laurie became a lawyer, worked at Osler, Hoskin & Harcourt LLP for a few years, and then became the Director of Advocacy for national LGBTQ advocacy group Egale Canada and National Director of Canadians for Equal Marriage. Following that, he was the Executive Director of the Green Party of Canada, Program Director for the Community Power Fund and Managing Director for the Centre for Mindfulness Studies. In addition to his role at On Call, Laurie teaches meditation and mindfulness. Laurie is committed to continue the legacy started by his father, Stanley Arron, and to ensure On Call meets the highest standards of service and integrity for our customers, staff, and suppliers.

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Pam Poehlmann
General Manager

Pam brings tremendous answering service and call centre experience to On Call. She has been in the business since 1995, and in senior management roles for over 15 years. She believes strongly in skills enrichment and employee empowerment to further enhance the customer experience, tracing back to her time as Chair of the Education Committee for the Canadian Call Management Association. Pam received bachelor’s degrees in both Sociology and Psychology from the University of Guelph, and in her spare time loves to sing.

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Lisa Stevenson
Client Relations Manager

Lisa has held various positions during her 33+ years with On Call Centre. In her current role as Client Relations Manager, Lisa ensures that each client receives the highest level of customer service. In addition to working with clients to organize, prioritize, and maintain their requirements, Lisa works with the supervisory team to make sure they are properly trained to represent our clients. “I thoroughly enjoy working with our clients and understanding their needs and expectations of us,” Lisa says. In her spare time, Lisa enjoys reading, the outdoors and spending quality time with her family.

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Roxanne Leduc
Call Centre Manager

Another long-time employee, Roxanne has been with On Call Center for 31 years. Roxanne oversees the day-to-day call centre operations and manages the customer service supervisors and customer service representatives (CSRs). “I know the operations like the back of my hand because I’ve basically done every role at some point in my career with On Call Centre,” explains Roxanne. “I enjoy learning every bit of new technology we’ve brought in, and I enjoy coaching and mentoring Supervisors and CSRs.” Outside of work, Roxanne relaxes by reading, volunteering, and travelling.

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Neetin Salwan
Call Centre assistant Manager

Neetin has been working in the call centre industry for over 14 years and brings with him an excellent amount of customer service and management experience directly related to the communications industry. He believes that people are the most important part of any organization and it’s success. Neetin received his bachelor’s degree in Philosophy from York University, loves writing and recording music and hanging out with his wife and son.

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Shelley Bryan
Account Administrator

Shelley brings nearly 30 years of Call Centre based experience to On Call Centre. With a strong focus on Customer service and satisfaction, she believes every call is an opportunity to problem solve and to make someone’s day better. She has a degree in Fine Arts from Heritage College in Hull, and in her spare time loves to knit.