Privacy Policy

Personal information is any information that relates to an identified or identifiable individual or company. We only collect personal information when it is necessary for conducting our business, and we only use lawful means to collect it. We inform clients why we are collecting their personal information either before or at the time we collect it. We will not use the information for any additional purposes without our clients’ consent. When appropriate, we collect personal information directly from clients and, again, when appropriate, we either notify them or obtain consent before collecting personal information from other sources.

Collection of Personal Information

On Call Centre’s Guiding Principles state that we will maintain the highest standards of integrity in everything we do. One way we live up to this commitment is by ensuring the privacy and confidentiality of the personal information we receive from clients, staff, providers, and the community at large. We recognize and respect every individual’s right to privacy. We also recognize our obligation to preserve the confidentiality of personal information. For this reason, we have adopted these Privacy Guidelines for the collection, use, and disclosure of personal information.

Use and Disclosure of Personal Information

We do not disclose personal information to any third parties — nor use the information for any purpose other than for that which we collected it — without the clients’ consent, unless such disclosure or use is required by law or in the discharge of a public duty.

Access to Personal Information

We limit access to personal information to the employees and agents of On Call Centre who need the information for use or disclosure in accordance with these Privacy Guidelines. If you want to request personal information that we have retained in our records, write to us and identify yourself appropriately. We will respond within 60 days and advise you of any personal information we have retained in our records, subject to legal and ethical considerations. If we decide not to disclose the personal information to you, we will provide written reasons for our decision. If you disagree with our decision, you may appeal in writing to our Personal Information Officer.

Accuracy of Personal Information

We make every reasonable effort to ensure that all the personal information we collect is as accurate and complete as possible. If we find that the personal information we have retained is incorrect, we will adjust it or seek help to have it corrected within 60 days. You may request, in writing, that we clarify or correct the personal information we have on file for you. We will respond to your request within 60 days. If we refuse your request, we will provide you with our reasons in writing. If you disagree, you may appeal in writing to our Personal Information Officer.

Security of Personal Information Compliance with Our Privacy Guidelines

We have established, and will continue to maintain, appropriate safeguards to protect the security and confidentiality of personal information. We provide a copy of On Call Centre’s Privacy Guidelines to our employees, agents, clients, providers, and other persons or organizations who receive personal information and act for, or on behalf of, On Call Centre. They are required to comply with our Privacy Guidelines.

Compliance with Our Privacy Guidelines

We have appointed a Personal Information Officer to administer requests for access to, or clarification or correction of, personal information. On Call Centre’s Personal Information Officer will investigate any complaints about privacy or confidentiality and will respond in writing within 60 days of receiving a written request or complaint.


If you have any questions, concerns, or complaints about privacy or confidentiality at On Call Centre or if you would like to obtain an additional copy of our Privacy Guidelines, please write to:

On Call Centre Inc.
Attn: Personal Information Officer
2405B St. Laurent Blvd.
Ottawa, Ontario, Canada K1G 5B4

Website Privacy Policy

The main purpose of our website is to provide information and services to individuals and clients. Your privacy is important to us — we are committed to protecting it and to making sure you are aware of our online practices regarding the privacy of your information.

Information We Collect

Our website does not automatically collect any individually-identifiable information, such as email addresses, from visitors. We collect personal information when you provide it in the course of interacting with our website. You may have the option to register to receive further information from us. In so doing, you may be asked to provide personally-identifiable information, such as your name, address, email, telephone number, or information about your company. If your personal information changes and you wish to update it or if you wish to delete your information, you may contact our local site administrator, who will correct, update, or remove your personal information, as requested. We may also collect information that is not personally identifiable, such as the type of browser you are using (e.g. Internet Explorer), the type of operating system you are using (e.g. Windows or Mac OS), and the domain name of your Internet service provider (e.g. Rogers, Sympatico, etc.).

How We Use the Information We Collect

We may use the information you give us to provide services to you, at your request. We may use it to communicate with you through periodic messages regarding services, events, and other information and notices that we believe you may find interesting or useful. We may use information that is not personally identifiable to analyze the design and functioning of our site in order to make site improvements. We may use such information in the aggregate to analyze site usage. We will disclose personally-identifiable information when required to do so by law.


Our site makes limited use of cookies. A cookie is a small file that is saved on your computer browser that contains information related to your use of a website. We may use cookies to personalize your experience on our site. If you reject cookies, you may experience limited usability for some aspects of our site.


We may provide links to other websites that we believe you will find useful. These other sites may be governed by different policies. On Call Centre does not assume responsibility for the information practices of these other websites, and we strongly encourage all individuals to review the privacy policies and statements of all externally-linked sites.

For inquiries contact us at