If you are a small business—or are developing a business plan to start a small business—you know how costs can quickly skyrocket. Partnering with a telephone answering service provider can be a strategy to reduce costs. Here’s how.
No training costs: Partnering with a telephone answering service means that you have experienced “staff” up-and-running quickly. At On Call Centre our customer service representatives are already experts in their field.
Less time managing employees/more time engaging customers: Time is money. When you partner with an answering service provider, you spend zero time managing employees. At On Call Centre, we manage our customer service representatives—and all of the scheduling as well.
No overtime costs/no vacation costs: When you employ an answering service, you no longer incur overtime costs, vacation costs or stat holiday costs. And, while you’ve reduced these costs, you’re still enjoying the benefit of having your customers’—and prospective customer’—calls answered because, at On Call Centre, our customer service representatives have you covered 24/7/365.
Consider partnering with a professional telephone answering service or professional inbound call center service. At On Call Centre, we employ fluently bilingual Customer Service Representatives to answer every call—no voice mail. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.