Bilingual Telephone Answering, Call Centre & Message Management

With over 50 years of industry-leading experience, On Call Centre offers a wide range of communication channels, including telephone call answering, email, SMS and voicemail, as well as dispatch message management to close the loop and make sure the message is received by the right person in your organization.

We are successful because we customize our telephone call answering and call centre services to help our clients achieve their unique business goals. We do this by working with you to blueprint an efficient message management program, one that clearly and effectively obtains exactly the information you need, in the form that you want. We minimize your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.

Our highly trained customer service representatives (CSRs) are fully bilingual, respectful, and well-prepared to represent your business and care for your current and future customers.

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Bilingual Call Answering When You Need It

Show your customers you care, by having your telephone calls answered by a live person with a beating heart. Our highly trained CSRs are fluently bilingual (English/French) and can take your calls whenever you wish:

  • 24/7 Call Answering Service
  • Call overflow – we answer when you are unable to (e.g. automatically after 3 rings at your place)
  • After hours call answering – we answer when you are closed
  • Whenever you want – just forward your calls to us

Call Centre Customization

We provide highly customized call centre services. Working with you, we blueprint an efficient call script and message management program, to clearly and effectively obtain exactly the information you need, in the form that you want. Our call centre minimizes your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.

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Virtual Reception

Never miss a call. Stick to what you do best and let us provide you with a highly trained virtual receptionist who can represent your business professionally and treat your customers with respect. We answer when you want, and dispatch the message or warm transfer the call through to the right person. We are available 24/7, 365 days a year.

Message Management

Taking the message is one thing. Making sure the right person gets it is another. We keep track of who is on call and what types of messages should go to which people. We will dispatch the message in any form you want (phone, email, SMS, etc.), confirm it’s been received, and, if we don’t get timely confirmation, escalate (again and again if necessary) to ensure the message gets through. It can be automated, live or a combination. It’s all part of our custom approach.

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Your customers can reach us using a wide variety of channels – by phone, email, SMS and others. As technology expands, your customers can communicate with you however you wish.


Our CSR’s access your web portals so we can..

  • Fill out your forms

  • Initiate a service ticket

  • Take an order

  • Find a store or dealer

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We learn a lot about your customers and can provide statistics and business information in a report that is tailored to your specific needs.

Voicemail to Live Answer

Our sophisticated system allows your customer to leave a message on voicemail or push “0” to speak to a live person, thereby reducing agent time.

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Emergency Services

Distinguish between urgent/non urgent calls. Special services for elevator and pool monitoring lines.

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Provide excellent customer service while focusing on core business tasks.

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Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us since August 2000! They have been instrumental in assisting us with fielding after-hours calls from customers, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times. And by giving us copies of all the calls taken by the centre, we are able to monitor their work to be sure our customers are being taken care of properly, which they always are!

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties