Call Answering Services:
How We Help Small Businesses

There are so many answering services and call centre service providers out there, it can be hard to choose the one that will best help you achieve your goals. However, there are many reasons why we stand out.

As a small business, it can be impossible to answer all the phone calls you receive and stay up to date with the rest of your work. You could rely on voicemail or an automated answering service, but this would mean a subpar service for your clients. In fact, if customers don’t receive a timely response and adequate support, they may go elsewhere. A solution is professional call answering services from On Call Centre.

Our experienced staff offer tailored answering and messaging management services, designed with small businesses like yours in mind. With On Call Centre, there’s always a real human voice answering your customers’ calls, which means you achieve a high level of customer satisfaction and loyalty without increasing head count or capital costs—ultimately ensuring repeat business.



Show your customers you care, by having your telephone calls answered by a live person with a beating heart. Our highly trained CSRs are fluently bilingual (English/French) and can take your calls whenever you wish:

  • 24/7
  • Call overflow – we answer when you are unable to (e.g. automatically after 3 rings at your place)
  • After hours – we answer when you are closed
  • Whenever you want – just forward your calls to us

We provide highly customized call center services. Working with you, we blueprint an efficient call script and message management program, to clearly and effectively obtain exactly the information you need, in the form that you want. We minimize your costs and value your customers’ time, whether you are a one-person operation or a large-scale business.

Never miss a call. Stick to what you do best and let us provide you with a highly trained virtual receptionist who can represent your business professionally and treat your customers with respect. We answer when you want, and dispatch the message or warm transfer the call through to the right person. We are available 24/7, every day of the year.

Taking the message is one thing. Making sure the right person gets it is another. We keep track of who is on call and what types of messages should go to which people. We will dispatch the message in any form you want (phone, email, SMS, etc.), confirm it’s been received, and, if we don’t get timely confirmation, escalate  (again and again if necessary) to ensure the message gets through. It can be automated, live or a combination. It’s all part of our custom approach.

Not just phone calls – email, SMS – as technology expands, so do our channels, both inbound and to you.

Our customer service representatives access your systems or website so we can do things like:

  • Fill out your forms
  • Initiate a service ticket
  • Take an order
  • Find a store or dealer

We learn a lot about your customers and can provide statistics and business information in a report that is tailored to your needs.

Our sophisticated system allows your customer to leave a message on voicemail or push “0” to speak to a live person, thereby reducing agent time.

Distinguish between emergency and regular calls. Special lines for elevator & swimming pool telephones.

Find answering services from Bilingual Call Centre that meet your small business’s needs

Customized Call Answering Services

We customize our call answering services to achieve your unique business goals. We do this by working with you to blueprint an effective message management program. To bring you this service, we have a team made up of talented programmers, account managers, and customer service representatives.

We have already provided call answering services to countless small businesses in Canada, the United States, and around the world over our 50 years in business.


Improve Your Business Performance

How will our team improve your business performance?

  • Achieving your business goals. We have worked with countless small businesses. Tell us about the challenges you currently face and we will customize a message management service just for you. This will ensure we meet your unique requirements.

  • Improving the customer experience. All our customer service representatives (CSRs) are fully bilingual. This means each of your customers will be able to communicate in their preferred language, minimizing the risks of miscommunication, expediting call completion, and improving the overall customer experience.

  • Delivering customer satisfaction. Unless you ask us to, we’ll never send customer calls to voicemail, no matter whether it’s day or night. This means less abandoned calls and more satisfied customers.

  • Boosting customer loyalty. Our CSRs are experts in inbound customer service—we don’t even offer outbound services. Our helpful, service-oriented CSRs will take the best care of your valuable customers, boosting customer loyalty over the long term.


Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us since August 2000! They have been instrumental in assisting us with fielding after-hours calls from customers, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times. And by giving us copies of all the calls taken by the centre, we are able to monitor their work to be sure our customers are being taken care of properly, which they always are!

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties