Your business probably offers the best products or the best services; however, to build a good reputation with you customers, you need to treat them in the best way possible. That’s where a professional telephone call answering service becomes a worthwhile investment.
At On Call Centre, we can help.
- Customer Service. Our telephone call answering service is available 24/7/365 so all phone calls your customers place are answered.
- Customer Experience. Not only are your customers’ calls answered, your customers’ calls are answered by a live body with a beating heart—no voice mail. Ever. No voice mail tag. Ever. Furthermore, many of our clients located in Ottawa, Toronto, Montreal or anywhere in Canada, serve bilingual communities. At On Call Centre, we deliver exceptional customer experiences because your customers can speak in the language they are most comfortable—we employ fluently French-English bilingual Customer Service Representatives. Also, our professional Customer Service Representatives are solely focused on customer service; no sales, which is an entirely different skill set. Each of our Customer Service Representative’s skill set is to offer friendly service by treating your customers with genuine interest, respect and helpfulness.
- Customer Retention. When you deliver customer service and repeatable, exceptional customer experiences, this results in customer retention.
Deliver exceptional customer experiences. On Call Centre has been providing tailored answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.