As the author of the You Are That Good article that appears in International Customer Management Institute (ICMI) says, “one of the hardest things to learn to do is to tell people how great you are.”
At On Call Centre we provide inbound telephone call answering services and inbound call centre services—and our customer service representatives are very good at what they do.Too many customer service representatives are just doing their jobs rather than going the extra mile that is just right for the customer. Going the extra mile for the unique person on the other end of the phone is what makes our customer service excellent customer service.
We go the extra mile.
- We don’t just answer our clients’ customers’ calls. Because we support clients located in Canada, we offer customers the choice of speaking in the language of their preference: English or French.
- We don’t just work regular business hours and put the phones on voicemail at 5pm. Twenty-four hours a day, seven days a week, 365 days a year every call is answered by a person who is ready to help.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—and throughout Canada—for 44 years. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
If you’d like to read the full blog article mentioned in the introduction, please visit You are That Good.