As a small business, you watch your business expenses carefully. That’s just good business practice. In the case of an answering service, it’s helpful to look at the bigger, longer term picture.
Here are some considerations.
- More and more small businesses are opting to contract the “receptionist” desk to a professional answering service provider or call center service provider. Owners gain peace of mind that phones are covered every day. They no longer worry what to do when the receptionist takes vacation or calls in sick.
- Never miss a customer call again. Never miss a prospective customer call again. Most answering services provide 24/7/365 service—ours does and we don’t use voice mail. Every call is answered by a live body with a beating heart.
- Improve the customer experience. At On Call Centre, our customer service representatives are professionals and totally immersed in customer service. In other words, they understand the value to your business when your customers’ questions or concerns are addressed in a timely manner. They understand the nuances of tone (like you understand the nuances of body language). They’ll ensure you get an accurate, timely message.
Want to provide exceptional customer service and generate a ROI? Consider a professional telephone answering services or professional inbound call centre services. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.