When issue resolution is the goal, being able to reach businesses by phone is key to a great customer experience.
Think about a service issue you had recently. Perhaps you experienced some leaky plumbing after regular business hours. The number of voicemail messages you left with your plumber were adding up as fast as the water damage. That’s frustrating, stressful, and definitely not a great customer experience. As many as 82 percent of customers say that getting their issue resolved quickly is the number one factor that defines a great customer experience.