When issue resolution is the goal, being able to reach businesses by phone is key to a great customer experience.
Think about a service issue you had recently. Perhaps you experienced some leaky plumbing after regular business hours. The number of voicemail messages you left with your plumber were adding up as fast as the water damage. That’s frustrating, stressful, and definitely not a great customer experience. As many as 82 percent of customers say that getting their issue resolved quickly is the number one factor that defines a great customer experience.
Phone Support Leads to a Great Customer Experience
- Despite the growth of other channels—web, email, chat—customers prefer the phone when they have an issue that needs resolution
- Businesses can use the phone to differentiate themselves
- Live assistance contributes to customers’ satisfaction
Who Needs to Offer Phone Support?
No matter if you are a property or building manager, lawyer, insurance agent, or electrical contractor, a professional inbound call answering service can ensure the customer experience is the best it can be. There’s a few reasons why:
- Experienced customer service representatives answer your phone 24/7/365—no voicemail.
- Fluently French/English bilingual customer service representatives enable your customers to speak in the language they are most comfortable with.
- Professional customer service representatives are 100 percent customer service oriented. Their customer service skillsets are entirely different from an outbound telemarketer’s skillset.
On Call Centre offers an answering service that delivers a great customer experience on your behalf. This means you’ll retain loyal customers and grow your business. For a professional inbound call centre service , contact us. We’ve been providing answering services to clients in Ottawa, Montreal, and Toronto for more than 40 years.
Also, check out our new ebook : Have You Transformed Your Customer Service Strategy into Competitive Advantage?
Source: LivePerson
The post What’s the #1 Factor to a Great Customer Experience? appeared first on On Call Centre.
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