Those of you serving customers located in Ottawa , Montreal , Toronto —or really anywhere in Canada —serve bilingual communities. Have you ever thought about the difference a fluently bilingual customer service representative can make to your overall customer experience?

Fluently bilingual customer service representatives know more than just how to speak two languages: they understand the deeper meaning behind the words as well as cultural nuances. This difference is what creates exceptional customer experiences for both your English-speaking and French-speaking customers. With more than 40 years of providing telephone answering services and inbound call centre services , we have seen first hand that giving customers the chance to speak in the language of their choice improves their experience, leading to better engagement and repeat business.

There are a few reasons why clients choose On Call Centre for their inbound call centre services:

  • Every one of our customer service representatives is fluently French–English bilingual.
  • French–English fluency minimizes miscommunication.
  • Our award-winning team regularly receives recognition for exceeding high levels of customer from the Canadian Call Management Association (CAM-x) and the Association of TeleServices International, Inc. (ATSI).

Meet a couple of our highly-qualified customer service representatives: Natalie and Lorraine.

Do you need a fluently bilingual telephone call answering service ? Are you located in Ottawa, Toronto, Montreal, or anywhere else in Canada? Partner with On Call Centre, a telephone call answering service located in Ottawa and serving all of Canada.

Get the eBook