Like any business, we have lost clients. Unlike other businesses, many of our lost clients are found. Here’s why they return to On Call Centre.
- We have 40 years of rich experiences with several thousand customers in wide-ranging industries and throughout Canada (especially Ottawa, Toronto and Montreal)—experience that can only be earned.
- Many of our employees are lifers; in other words, they’ve been with On Call Centre for 25+ years providing telephone call answering services and call centre services. Why? Because they enjoy their work. Our found clients learned the intrinsic value happy employees have on their customers.
- Our CSRs are fluently bilingual, fluently multi-cultural. Intuitively, they understand the nuances of both languages, which means delivering exceptional service to your customers—and accurate messages to you.
- Inbound customer service is an entirely different skill set than outbound telemarketing, telesales, and inside sales. While most service providers offer IB/OB, all of our CSRs are focused on inbound customer service and highly skilled. For quality control, our CSRs are randomly tested 12 months a year by two third-party organizations: Canadian Call Management Association (CAM-X) and the Association of TeleServices International, Inc. (ATSI). Both CAM-X and ATSI regularly recognize On Call Centre for exceeding high levels of customer service. Be sure to read our blog article, On Call Centre Earns 7th Consecutive CAM-X Award of Excellence.
- Not only do our clients get monthly reports, we customize data on request.
- We have business continuity and disaster recovery plans (BCP/DRP) and are 100% self-sufficient in terms of redundant state-of-the-art IT infrastructure. When the power goes out across Ottawa, our lights shine, our servers cool, our water heats and—most importantly—our phones ring and our CSRs speak with your customers.
Our found clients thought it was greener on the other side of the fence, but learned that red and blue is best.
Are you located in Ottawa, Toronto, Montreal or anywhere in Canada? Do you need a high quality and highly reliable inbound call centre service or telephone call answering service? Consider partnering with us. Contact On Call Centre.