Our Approach
There are so many call answering services and call centre service providers out there, it can be hard to choose the one that will best help you achieve your goals. However, there are many reasons why we stand out.
1. Our Customer Service Representatives Are Fully Bilingual and Professional
Our customer service representatives (CSRs) are fluent in both English and French. They are also fluently multicultural, which means they intuitively understand the nuances of both languages. Our CSRs are professional, respectful, and well-prepared to deliver exceptional bilingual call answering service to your customers and relay accurate messages to the right person in your organization.
2. Always Live Call Answering
We have the best staff and the most up-to-date technology to ensure we are live 24 hours a day, 7 days a week, 365 days a year including holidays. A friendly, professional human being with a beating heart answers every customer call in a timely manner, which means fewer abandoned calls, faster time to resolution, and greater customer satisfaction and loyalty.
3. We Offer Fully Customized Scripting and Message Management
We tailor our call answering services and inbound call centre programs to help you achieve your unique business goals. We do this by working with you to blueprint an effective and efficient communication script and message management program.
4. We Have the Best Team
We have 50 years of experience serving companies of all sizes in a wide range of sectors. Our clients hail from across Canada, the United States, and beyond. We provide tailored call answering and messaging management services to business owners, customer service managers, and others.
Many in our management team have been with us for over 30 years. Collectively, they have over 100 years of experience! Half of our CSRs have been with us for more than 10 years. We take pride in our work. We know what to do and how to do it well.
Catering to our clients is our top priority. Perhaps that’s why they stay an average of 14 years. In today’s fast-paced world, we are honoured by their loyalty.
Laurie Aaron
President
Pam Poehlmann
General Manager
Lisa Stevenson
Client Relations Manager
Roxanne Leduc
Call Centre Manager
Neetin Salwan
Call Centre Assistant Manager
Shelley Bryan
Account Administrator
5. We Know Your Industry
Chances are we have clients in your industry. Through working with them and understanding their needs, we can draw on that experience to develop the right program for you. Our clients include:
Property Management
We have hundreds of property management accounts, across all types of properties, as well as companies that manage particular aspects of a property, such as maintenance, parking, and elevators.
Trades & Services
The list of our clients’ trades and services is long: plumbing, electrical, heating, construction, roofing, equipment, auto, glass, landscaping, waste management, security, swimming pools services, property inspection, pest control, fuel services
Health
We have a long history of serving hospitals, clinics, medical offices and other healthcare providers
Gov’t & Social
Clients include municipal, provincial, and federal governments, community services, education, and utilities
Tech & Telecom
We serve many clients who provide IT support, systems, software development, telecom providers & systems
Professional
We serve many real estate professionals, as well as engineering and law firms
Other Industries
Manufacturing, point-of-sale systems, cannabis, water management, air services, energy services. We can adapt our know-how to any type of business
6. We Are Canadian: All Our Operators Live and Work Within Canada
Located in central Canada, we are a family business and are proudly Canadian. On Call Centre serves clients across Canada, including in and around Ottawa, Toronto, Montreal, Winnipeg, Regina, Calgary and Vancouver, as well as clients from the United States and beyond. In today’s world, we can serve you wherever you are.
Testimonials
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
