Are you using an automated telephone answering service? If so, you could be losing business rather than gaining business. Here are findings that support this conclusion from allydayPA, who recently surveyed 1,000 consumers.
- 55% of consumers would take their business away from a company that relies on automated call answering and voicemail, rather than providing a human voice on the other end of the phone. (Source)
- 71% of consumers said a business having automated call answering would make them more likely to choose an alternative supplier. (Source)
- 62% of consumers are happy to get an answer later in the day or over email as long as they/ve been able to explain their query to a person; in other words, consumers are more forgiving when it comes to not getting the exact person they are calling. (Source)
If you’re currently using an automated telephone answering service and would like to learn more about an answering service provider who employs customer service representatives to answer every single call—even outside of regular business hours—we invite you to contact us, On Call Centre. We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service, we welcome the opportunity to talk with you.
In the meantime, we invite you to read Using An Automated Telephone Answering Service Could be Costing You Sales, by Colin Channon, which is our source for the data provided in this blog.