Think about the last time you had an issue with a service or product. Was it easy to reach the vendor? Did the vendor correct the problem quickly? Were you satisfied or dissatisfied with the customer service representative that assisted you?
Did you know?
- On average, people tell 9 other people about a good experience with a company
- On average, people tell 16 other people about a BAD experience with a company
To ensure you’re talked about positively to 9 potential new customers, you may want to consider a professional inbound telephone call answering service. Here’s why:
- Experienced customer service representatives answer your phone 24/7/365. In other words, your customers’ calls are answered by a live body—rather than dumped into voice mail—so that their problems are resolved quickly.
- Fluently French/English bilingual customer service representatives enable your customers to speak in the language they are most comfortable.
An answering service delivers an exceptional customer experience. Happy customers tell others about your great company, service and products. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
Check out our new ebook: Have You Transformed Your Customer Service Strategy into Competitive Advantage?
Source: American Express