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Professional customer service representatives are friendly and efficient.

The March/April issue of Connections Magazine has an article entitled, How Long Should a Call Take? The author, Peter L. DeHaan walks readers through his task of arranging for utilities when he moved to a new home. The author thought the task would be easy but, in reality, found it time-consuming.

At On Call Centre, we know that the time of each of your customer’s is valuable. That’s why you can rely on our 40+ years of experience providing inbound call center services and telephone call answering services.

Here are just a few ways we honour your customers’ time.

  • Our customer service representatives (CSRs) answer every call. That’s right. No time is wasted playing telephone tag.
  • All of our CSRs are 100% focused on inbound customer service. Thus, each is highly skilled at providing efficient and friendly customer service.
  • Our CSRs are fluently French/English bilingual. They converse in the language your customers prefer and understand the nuances of both languages, which ensures your customers questions are understood quickly—saving them time.

We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto for 44 years now. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.

If you’re interested in reading Peter L. DeHaan’s arduous adventure arranging for utilities, check out How Long Should a Call Take? at

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