IC 360 Solutions is a managed IT services provider. By 2022, their growing team could not cover every call, missing opportunities to support clients.

On Call Centre now answers 24/7, follows clear scripts, and provides call data so IC 360 can make better decisions. The result: peace of mind, no missed client calls, and more focus on high-quality IT support.

“Every time I get off the phone with On Call, I’m smiling. The experience has been phenomenal — they feel like a seamless extension of our team.”
— Jennifer Purdy, Manager of Corporate Services

Priority Restoration is a Winnipeg-based emergency building restoration company. They respond to floods, fires, heating failures, and more, where every minute counts. Their previous call centre offered limited live support and slow response times. Emergency after-hours calls were often delayed, causing frustration and operational inefficiencies. With On Call Centre, they now enjoy faster responses, less stress for office staff, and a reliable system that keeps up with complex workloads.

“The system works seamlessly, and the team is responsive, which means I don’t have to constantly follow up or worry. It’s a real weight off my shoulders.”
— Jen Andrzejczak, Office Manager

Colonnade Bridgeport manages commercial and residential properties in eastern Canada. They needed reliable 24/7 support for tenants and building operations, and clear reporting across regions. For 30 years, On Call Centre has handled tenant and operations calls around the clock, monitored elevator and pool lines, and integrated with Colonnade’s key systems.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service.“
— Ryan Moodie, Senior Operations Manager

Hazelview manages a large portfolio of residential properties and wanted to improve both resident support and operational insight. On Call Centre provided round-the-clock support, triage, and reporting that helps Hazelview see patterns and improve operations. The result: better resident experience, quicker issue resolution, happier staff, and more data to guide decisions.

“Working with OnCall has been a game-changer for Hazelview Properties.“
— Robert Wesely, Manager of Resident Experience

ServiceMaster of Ottawa is a disaster restoration and cleaning company that must respond quickly when disaster strikes. On Call Centre answers emergency calls around the clock, uses custom scripts to triage situations, and sends text and email notifications to staff. Calls are qualified, prioritized, and escalated fast – so teams spend more time on-site, not on phones. Managers get a clean trail for every incident.

“On Call understands or business needs and adapts to ensure that urgent service calls are handled promptly” 
— Lisa Brennan, Operations Leader

Children’s Aid Society / Valoris is a multi-mandate social services agency. On Call Centre provides tailored 24/7 coverage, separates urgent from non-urgent calls, and adapts scripts as the work evolves. Protocols are followed to the letter and escalated quickly. Callers get compassion and clarity. The result: quick, accurate information, fewer missed urgent calls, smoother scheduling, and a partner that understands complex social service work.

“The On Call team understands the complexity of our work and adapts to meet our specific needs. Even when issues arise, they respond quickly and professionally. Their support allows us to focus on serving our community while knowing our after-hours calls are handled efficiently.”
— Agency Representative, Children’s Aid Society / Valoris

The Township of Russell is responsible for drinking water and sewer systems that must work around the clock. On Call Centre monitors for urgent issues, sends alerts and escalations, and keeps accurate records to support follow-up and compliance. Residents get live help and clear direction. Public works and services get accurate issues, routed to the right on-call contact, with logs for follow-ups.

“What really makes On Call stand out is the 24/7 aspect. When something goes wrong with drinking water or sewer systems, we need to respond immediately. On Call ensures we never have to wait until the next business day.” 
— Matthew Gulliver, Technical Coordinator & Operator, Township of Russell