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Archive for April 2018

Professionalism in the Answering Service Business

Being on the front lines can be difficult. I was reminded of this as I read the recent article in Connections Magazine entitled, Improving Your Mental Game: Tips for Working Through Difficult Calls. At On Call Centre, we are proud of our 47-year heritage answering our clients’ incoming customer calls. We are successful because we…

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A 24×7 Bilingual Answering Service Improves Customer Service

Customers have higher expectations of their vendors than they did ten years ago. Customers expect an immediate response to their inquiry and, if they don’t get an immediate response, they move on to another vendor. Therefore, providing 24×7 customer service would seem an effective strategy to attain new customers and retain existing customers. But how…

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