June 15, 2018
What makes customers feel cared for and at ease? And why is this important? Customers feel cared for when an experienced Customer Service Representative with a beating heart is on the other end of the phone call. This decreases customers’ frustrations with leaving a…The post Bilingual Answering Services for Exceptional Customer Care appeared first on On Call Centre.
June 4, 2018
Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you. 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise,…The post 5 Reasons to Partner with an Experienced Inbound Answering Service Provider appeared first on On Call Centre.