February 15, 2019
The online magazine for Customer Service Managers & Professionals (CSM) recently reported the results of market research performed by Clutch. The article is entitled New Data Shows What Customers Hate When Calling Businesses and is a great read for owners of small businesses and managers of customer support departments. Clutch surveyed 501 consumers. Here are…The post Partner with an Answering Service and Change Customer Exasperation into Customer Satisfaction appeared first on On Call Centre.
February 1, 2019
As an owner of a small business, it rests on your shoulders to ensure existing customers are satisfied and new customers are engaged. The phone line is your customers’ direct line to you. So, what’s the impact to your business if you can’t be accessible after regular business hours—or even during regular business hours? Here…The post 3 Ways Un-Answered Phone Calls Impact Your Business appeared first on On Call Centre.
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