You may wonder why you need an answering service at all. In fact, there are several benefits of an answering service. Think of it like this: as a small business, you only have limited manpower. This means your team can’t be available 24 hours a day. Furthermore, as a small business, it doesn’t make good business sense to employ staff around the clock. However, your customers still expect fast responses to queries and problems. For these reasons, a professional telephone call answering service does make good business sense.
There are three main benefits of an answering service:
Someone on the phones 24/7/365. Professional customer service representatives (CSRs) ensure that your customers receive an exceptional customer experience any time of the day or night, which means your customers will remain loyal.
Live response. You could say, “Why not just use voice mail?” But voice mail doesn’t have the same benefits as an answering service. It’s well known that voice mail delivers the perception that a business doesn’t care and, in the case of an emergency, can make customers anxious. With voice mail, customers don’t know when, or even if, you’ll get their message.
Accuracy. Customer service representatives take down accurate details of each call and deliver the message to the most appropriate employee at your company. It’s efficient, timely, and reliable.
Do you need a high-quality, highly-reliable telephone call answering service ? Not only does On Call Centre work 24/7/365, provide overflow service, and employ fluently bilingual CSRs, we have more than 40 years of experience and thousands of satisfied clients. Partner with On Call Centre for your call answering service .
On Call Center employs individuals with experience providing exceptional customer service, which involves a unique skill set. She is not only an exceptional customer service agent. She is also an exceptional supervisor.
Karen joined the On Call Center team in 2009 as a customer service agent. Special talent is obviously required to answer calls and provide exceptional customer service in both French and English. This talent therefore allowed Karen to climb the ladder. It also helped that she honestly enjoys talking with people on the other end of the line and helping them.
Today, Karen is a supervisor at On Call Centre. In general, his shifts are mornings on weekdays and afternoons on weekends. “I answer the phone for companies representing various fields; such as property management, medical centers, heating companies, technical support and more,” explains Karen. “My career has allowed me to acquire a lot of knowledge about these various companies, which has helped me outside of work in my daily personal life. I like this because the learning will never stop – I will continue to learn new things every day. »
When Karen is asked what she enjoys most about working at On Call Center she explains: “It was the On Call Center team that gave me the opportunity to come back to a fun career after my maternity leave. I am very grateful for that. It is also a welcoming and friendly environment. “
Outside of work Karen devotes her free time to her children. She also enjoys reading and watching movies.