
Professional inbound call centre services and answering services.
Did you know that 80%* of customers hang up when they go to voice mail? That’s because customers experience frustration when they’re greeted by either an auto-attendant or voice mail.
If you are a small business relying on voice mail, you might be losing out on new business or delivering a poor customer experience. Here are 3 tips to deliver an exceptional customer experience.
- Ensure your customers’ phone calls are answered by a live, experienced customer service representative—no voicemail; no lost business.
- Ensure your customers’ phone calls are answered by live, experienced customer service representatives 24 hours a day 7 days week—again, no lost business.
- Do you serve a region that has both French and English customers? Ensure your customers’ calls are answered by a fluently bilingual customer service representative—ensure your customers can choose the language they are most comfortable, which improves the customer experience.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—throughout Canada—for 45 years. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.
The post 3 Customer Experience Tips appeared first on On Call Centre.
Support at Your Fingertips: Navigating Social Services with Ease
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Breaking Barriers: The Role of Inbound Call Centres in Facilitating Access
Inbound call centres ensure services are accessible for all. They break down barriers by offering 24/7 bilingual and technology-enabled support.
Streamlining Access: How Inbound Call Centres Transform Government Services
Inbound call centres are instrumental in streamlining access to government services by simplifying complex processes and building better communication channels.
Navigating the Healthcare Labyrinth: How Inbound Call Centres Illuminate the Path
The Canadian healthcare system is a source of national pride but can often feel like a maze to navigate. Inbound call centres are here to help.
Always on Call: The Unwavering Dedication of Canadian Healthcare Call Centres
Let’s take a closer look at the non-stop dedication of call centre representatives in providing 24/7 healthcare support.