As an owner of a small business, it rests on your shoulders to ensure existing customers are satisfied and new customers are engaged. The phone line is your customers’ direct line to you. So, what’s the impact to your business if you can’t be accessible after regular business hours—or even during regular business hours?
Here are 3 ways that un-answered phone calls negatively impact your business.
#1. Poor Impressions: When a potential new customer calls for the first time (or second time or third time), they are left with a poor impression if they are answered by voice mail or stuck in a phone tree. Hence, they move on to your competitor.
#2. Wasted advertising: If you paid money to promote your business and potential customers call but move on to your competition, you’ve just wasted hard-earned revenue.
#3. Little customer satisfaction: For existing customers, they may complain about the lack of communication when you don’t answer the phone.
If you are a small business, you need an answering service or call center service provider who answers every call by a professional customer service representative with a beating heart—no voice mail.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.