We are now into our 48th year of providing inbound telephone call answering services and inbound call centre services. Our services are valued by small business owners and managers of customer service departments. The hallmark of our success is listening to our clients’ unique needs and then delivering service that exceeds their expectations—and their customers’ expectations. Another hallmark of our success is the people whom we employ.
- We employ career-minded customer service representatives. In other words, they enjoy their work, and this comes through in the positive attitude they have when they are helping our clients’ customers.
- We employ inbound customer service representatives. What this means to our clients is that our people are fully indoctrinated in the soft skills needed to provide customer service. We never ask them to place outbound telemarketing calls, which requires an entirely different skill set.
- We employ fluently French/English-bilingual customer service representatives. Not only do we offer service in the language of your customer’s choice, our people also understand the cultural inferences that accompany each language.
We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.