Small business owners and managers of customer support departments gain many advantages when they partner with an experienced inbound Answering Service Provider and Call Center Service Provider. Here are just 5 ways that On Call Centre can benefit you.
- 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise, voice mail (and voice mail tag) can annoy as well. At On Call Centre, we employ professional Customer Service Representatives who answer every call.
- The Human Touch. As mentioned, our career-minded Customer Service Representatives answer every single inbound call. Your valued customers speak to a person with a beating heart. Because our Customer Service Representatives have chosen this as their profession, they enjoy talking with and helping people.
- 24/7 Service. We are open 24 hours a day, 7 days a week, 365 days a year. Whenever your customers phone, we are ready to answer their call on your behalf.
- Focus on Your Core Expertise. Wouldn’t you rather be providing your service our product to your customers rather than answering the phone? We handle what we are experts at on your behalf, while you do what you are an expert at.
- French-English Bilingual. If you offer products and services to customers in Ottawa, Montreal, Toronto—or anywhere in Canada—you really need bilingual staff answering your phone calls. We employ fluently French-English bilingual Customer Service Representatives.
We deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.