Are you an owner of a small business? Do you manage or supervise a customer support department? At On Call Centre, we have been providing inbound telephone call answering services and inbound telephone call center services to people like you for 48 years. We understand the challenges you face.
Here are 5 ways that we can help you in 2019—and beyond
#1. Do you need to provide customer service in both English and French? Our Customer Support Representatives who answer the phones are fluent in both English and French.
#2. Do you want or need to provide 24-hour customer support? Our phones are staffed by professional Customer Support Representatives 24 hours a day 7 days a week.
#3. Are you struggling to manage call overflow? On Call Centre offers call overflow—as well as providing assistance that may be needed when your own staff need to take breaks during the day and night.
#4. Are you particular about the soft skills of persons answering your customers’ calls? We are. That’s why we employ only career-Customer Support Representatives. In other words, our Customer Support Representatives’ skill set is providing customer service; they do not place outbound sales calls, which requires a different skill set. Furthermore, our Customer Support Representatives are seasoned experts at providing customer service—they love what they do and this is a career to them, not a this is “good-enough until something else opens up for me” job.
#5. Do you know that you need a partner, but feel that it will take more time than you have? As mentioned at the start of this blog article, we’ve being providing answering services and call centre services for 48 years. We make it easy for you to partner with On Call Centre. We welcome the opportunity to see how our telephone call answering services and inbound call centre services can benefit you. You can even complete a short form so that one of our representatives can contact you to schedule a time that’s convenient for a free 1-hour no-obligation consultation.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.