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Trusted Canadian Inbound Bilingual Call Centre & Answering Services

Trusted Canadian Inbound Bilingual Call Centre & Answering Services

Providing exceptional customer service & message management for over 50 years. Never miss a call or message.

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With over 50 years of industry-leading experience, we customize our services to set you free.

Read Our Full Mission

Fully Bilingual

Your Calls Are Our Priority | Vos appels sont notre priorité

Bilingual Call Answering

Our highly trained agents are perfectly bilingual (English/French) and available 24/7.

24/7 Call Centre

Custom call scripts & message management obtain exactly the info you need, in the form you want.

Virtual Reception

We answer when you want, and dispatch the message or warm transfer the call through to the right person.

Message Management

We make sure the message gets to the right people on call. It’s all part of our custom approach.

Omnichannel

Not just phone calls – email, SMS – as technology expands, so do our channels, both inbound and to you.

Integration

Using your systems, we can fill out your web-based forms, initiate service tickets, take orders, find dealers, etc.

Reporting

We learn a lot about your customers and can provide tailored statistics and business information.

Voicemail to Live Answer

Customers leave a message on our sophisticated voicemail or push “0” to speak to a live person.

Emergency Services

Distinguish between emergency and regular calls. Special lines for elevator & swimming pool telephones.

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Large or small, we know your industry.

Property Management
Commercial & residential, parking, elevator, emergency

Trades & Services
Plumbing, electrical, heating, construction, equipment, auto

Health / Gov’t & Social
Hospitals, clinics, municipal, community, education, utilities

Tech / Professional
IT support, systems, telecom, engineers, energy, real estate

Outstanding Service Brings Home National CAM X Awards

With over 50 years of industry-leading experience, we customize our services to help you achieve your unique business goals.

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Case Studies – Real Clients, Real Stories

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IC 360 Solutions – “A seamless extension of our team.”

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IC 360 Solutions is a managed IT services provider. By 2022, their growing team could not cover every call, missing opportunities to support clients.

On Call Centre now answers 24/7, follows clear scripts, and provides call data so IC 360 can make better decisions. The result: peace of mind, no missed client calls, and more focus on high-quality IT support.

“Every time I get off the phone with On Call, I’m smiling. The experience has been phenomenal — they feel like a seamless extension of our team.”
— Jennifer Purdy, Manager of Corporate Services

Priority restoration

Priority Restoration – “On Call makes my job so much easier.”

Priority restoration

Priority Restoration is a Winnipeg-based emergency building restoration company. They respond to floods, fires, heating failures, and more, where every minute counts. Their previous call centre offered limited live support and slow response times. Emergency after-hours calls were often delayed, causing frustration and operational inefficiencies. With On Call Centre, they now enjoy faster responses, less stress for office staff, and a reliable system that keeps up with complex workloads.

“The system works seamlessly, and the team is responsive, which means I don’t have to constantly follow up or worry. It’s a real weight off my shoulders.”
— Jen Andrzejczak, Office Manager

Colonnade Bridgeport

Colonnade Bridgeport – “Streamlined Operations and Cost control.”

Colonnade Bridgeport

Colonnade Bridgeport manages commercial and residential properties in eastern Canada. They needed reliable 24/7 support for tenants and building operations, and clear reporting across regions. For 30 years, On Call Centre has handled tenant and operations calls around the clock, monitored elevator and pool lines, and integrated with Colonnade’s key systems.

“On Call has been an invaluable partner for our operations. Their team consistently delivers reliable, responsive service.“
— Ryan Moodie, Senior Operations Manager

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Hazelview Properties – “24/7 coverage and responsive team give us peace of mind.”

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Hazelview manages a large portfolio of residential properties and wanted to improve both resident support and operational insight. On Call Centre provided round-the-clock support, triage, and reporting that helps Hazelview see patterns and improve operations. The result: better resident experience, quicker issue resolution, happier staff, and more data to guide decisions.

“Working with OnCall has been a game-changer for Hazelview Properties.“
— Robert Wesely, Manager of Resident Experience

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ServiceMaster of Ottawa – “An invaluable partner”

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ServiceMaster of Ottawa is a disaster restoration and cleaning company that must respond quickly when disaster strikes. On Call Centre answers emergency calls around the clock, uses custom scripts to triage situations, and sends text and email notifications to staff. Calls are qualified, prioritized, and escalated fast – so teams spend more time on-site, not on phones. Managers get a clean trail for every incident.

“On Call understands or business needs and adapts to ensure that urgent service calls are handled promptly” 
— Lisa Brennan, Operations Leader

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Children’s Aid Services / Valoris – “They adapt to our complex needs.”

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Children’s Aid Society / Valoris is a multi-mandate social services agency. On Call Centre provides tailored 24/7 coverage, separates urgent from non-urgent calls, and adapts scripts as the work evolves. Protocols are followed to the letter and escalated quickly. Callers get compassion and clarity. The result: quick, accurate information, fewer missed urgent calls, smoother scheduling, and a partner that understands complex social service work.

“The On Call team understands the complexity of our work and adapts to meet our specific needs. Even when issues arise, they respond quickly and professionally. Their support allows us to focus on serving our community while knowing our after-hours calls are handled efficiently.”
— Agency Representative, Children’s Aid Society / Valoris

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Township of Russell – “We never have to wait until the next business day.”

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The Township of Russell is responsible for drinking water and sewer systems that must work around the clock. On Call Centre monitors for urgent issues, sends alerts and escalations, and keeps accurate records to support follow-up and compliance. Residents get live help and clear direction. Public works and services get accurate issues, routed to the right on-call contact, with logs for follow-ups.

“What really makes On Call stand out is the 24/7 aspect. When something goes wrong with drinking water or sewer systems, we need to respond immediately. On Call ensures we never have to wait until the next business day.” 
— Matthew Gulliver, Technical Coordinator & Operator, Township of Russell

Testimonials

Very satisfied with their services! Excellent customer service—admin staff are highly responsive, knowledgeable, and dedicated. They take the time to ensure all accounts are in good standing and follow up promptly if any issues arise.
Manuela Moise, Carlington Community Health

On Call Centre plays a very important role in our ability to provide after hours Emergency Services. We have worked with other Call Centres in the past and do not regret our decision to partner with On Call Centre.

Priority Restoration, MMI

Excellent Customer Service, very professional & friendly, the best call center ever!!

Micheline Ghaoui, Children's Aid Services Ottawa
On Call Centre has been a reliable partner in managing our after-hours support. Their team handles every interaction with professionalism and care, ensuring our clients receive a high standard of service. The bilingual capability and attention to detail have made them a valuable extension of our operations.
Jennifer Purdy, IC360

From the outset, communication with them has been prompt and clear. Any queries or concerns I’ve had were addressed promptly, leaving me impressed with their responsiveness.

Samia Tasmin, Pinecrest Queensway

Great experience with On Call Centre. The staff is incredibly friendly and helpful. Highly recommend!

Nelson Cortez, Access Restoration

 

Team Harding has been partnered with On Call Centre for more than 20 years, and we couldn’t be happier with the service they have provided us! They have been instrumental in assisting us with fielding after-hours calls, handling inquiries ranging from emergency to non-emergency sales and service requests. Their care in providing us with rapid email confirmations after speaking to potential customers is also extremely vital, as it allows our staff to focus on quickly getting back to clients to discuss their needs and confirm appointment times.

Shelly Beaubre, General Manager, Team Harding
“Since 1993 On Call Centre has provided us after hours emergency call centre service and elevator and pool monitoring services. They ensure all of our emergency calls are dispatched ASAP to the correct site staff and that we are notified after, so that we can follow up with both our resident and our on-call staff to ensure the issue is fully resolved! On Call Centre has been an integral part in helping us achieve and maintain our goal of providing a great resident experience to all our residents!”
Laurie O’Dale, Osgoode Properties
We have had a consistently positive experience working with the On Call Centre for our after-hours on-call service. Their efficiency, professionalism, and outstanding customer service truly set them apart. It’s reassuring to know we can depend on them when assistance is needed—and that we’re able to extend this excellent service to our tenants. Highly recommended!
Regional Group, Property Management

I have worked with this company for many years. Always responsive and accommodating. A great team to work with.

Rhonda Goodfellow, Regional Group
The On Call Centre has been an integral part of how Colonnade Bridgeport provides service to our customers and maintains our rapid response to after-hours service calls and emergencies for over 29 years. Their professionalism and attention to detail along with their amazing customer service and “Can-do” attitude add incredible value to our business. Looking forward to another 29 years of continued service and dedication from their amazing team.
Colonnade Bridgeport, Property Management

Excellent service! My company has not missed an after hours call, and all email communication has a quick turn-around time.

Jessica Frechette, Carmichael Engineering

Since 2005, On Call Centre has supported my business’ requirement for the highest level of customer experience by providing us unparalleled service.
 
Every call is answered promptly and professionally, and clients are greeted in English and French. Their team creates a seamless experience for our clients, and this is something that makes On Call Centre the best in its field.

Waleed Qirbi, Voice PC