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The author of a recent article in Call Centre Magazine told the story of a barista who finally got the author’s order right on the third attempt. The barista apologized saying he’d been having a bad day. That’s all well and good if you’re standing directly in front of the vendor who’s made an error.

At On Call Centre, we provide professional inbound telephone call answering services and call center services . Our clients are typically working on their core offerings when their customers call, but they’ve put their customers in the best hands by hiring a professional answering service. Our career-oriented customer service representatives can quickly help turn customers’ frowns upside down. Here’s how.

  1. Imagine you’re an unhappy customer. Now try calling to talk to someone about your concerns. If you keep getting voice mail, your temper keeps flaring. Our customer service representatives answer every call. That’s right. No voice mail. Just an experienced customer representative ready to help.
  2. Our customer service representatives answer calls 24×7. Again, they’re ready to help at the immediate time a customer needs help.
  3. Our customer service representatives are fluently bilingual and ready to help in the language of preference whether that is English or French.

If you’re looking to build customer loyalty through positive customer experiences, then it’s time to learn more about our professional telephone answering service or professional inbound call centre services . We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.

If you’d like to read the article mentioned earlier, please visit A Tall Order for Customer Service.

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