Is Your Answering Service Strategy Delivering Brand-building Customer Experiences?

Abstract: Every touchpoint contributes to each customer’s experience with your brand. An often overlooked touchpoint is the phone. Whether you’re a 2-person business with a single phone line or a 200-person business with a customer support team, today’s demanding customers expect rapid responses no matter if it’s 12 o’clock noon or 12 o’clock midnight. Negative customer experiences erode the installed customer base, lose potential new customers, and create an anemic business model. Positive customer experiences retain customers, build customer advocacy, and lead to business growth. By reading this white paper, business owners and heads of customer support will learn how partnering with an experienced telephone call answering service and call centre service provider delivers brand-building customer experiences that grow your business.