About On Call Centre
ON CALL CENTRE'S MANAGEMENT TEAM
As a result of four decades of telephone call answering service and inbound call centre service experience, our “family” includes several thousand satisfied clients in a plethora of industries. From property management to professional services, from high tech to emergency services, business owners, heads of customer service, and fundraising teams entrust their programs to the experienced people at On Call Centre.
Stanley (Stan) Arron, President & Founder
Stan is a serial entrepreneur. While still in University, he founded a temporary help service. Next, in 1971, Stan founded On Call Centre Inc. As President he is responsible for the overall management of the company and its operations, as well as setting the vision and strategic direction. "Our mission at On Call Centre has always been to deliver the high level of service that we would expect to receive ourselves if we were the client or the client's customers," explains Stan. "That mission has worked very well for us for 40+ years." When Stan isn't in the office, he can usually be found on the golf course or-like many entrepreneurs-studying the stock market.
Calvin Smith, Vice President & General Manager
As Vice President & General Manager of On Call Centre, Calvin is responsible for driving the overall vision and corporate strategy of the company. Calvin holds 25+ years of proven business leadership—twenty of those years have been with On Call Centre over two stints. Calvin garnered business acumen working for companies such as PIKA Technologies, Motorola Canada, and Time Communications Inc. His experience is a blend of public/private and small- to large-size companies. “A common thread throughout my career is serving as the advocate to ensure customer expectations are achieved,” says Calvin. Outside of work, you’ll find Calvin either at the rink playing hockey or spending quality time with his family.
Ralph Batten, Senior Account Manager
Something you don’t find very often these days are people who’ve spent the majority of their careers with one company. We have a few here, and Ralph is one them. “Over my 25-year tenure with On Call Centre, I’ve had the pleasure of working with many clients in a variety of industries,” explains Ralph. “There aren’t many people in the answering service and call centre service business that have the depth and breadth of experiences that I hold, so my experience is a unique asset that benefits new clients who are in need of solutions that will truly achieve their goals.” In his personal time enjoys sports. He’s an avid jogger and former soccer coach.
Margaret Barnaby, Account Administrator
Prior to joining On Call Centre, Margaret worked for Metropolitan Life and Canada Post. She joined On Call Centre in 1988. “Not only is working here like being part of a family, every day is different,” reveals Margaret. “I enjoy how dynamic and challenging the environment is and enjoy going the extra mile to ensure that each of our client’s needs are met.” And every client knows Margaret. She is the expert who sets up every account and designs every call script. In her free time, Margaret enjoys gardening, reading, spending time with family, and traveling.
Lisa Stevenson, Customer Relations Specialist
Lisa, beginning her working career, has worked in various positions over the course of her 25 years with On Call Centre. In her current role as Customer Relations Specialist, Lisa ensures each client receives the highest level of customer service. In addition to working with clients to organize, prioritize and maintain their requirements, Lisa also works with the Supervisory team to make certain they are trained to portray the clients that they represent. “I thoroughly enjoy working with our clients and understanding their needs and expectations of us,” Lisa expresses. In her spare time, she keeps busy as a volunteer at her children’s schools and with their extracurricular activities.
Lynda Kennedy, Finance
Lynda joined On Call Centre in 1985. Over the years, Lynda has held a number of positions within the company, and currently is responsible for the financial administration functions of the organization. Previously, Lynda held a municipal position in a small town in Eastern Ontario for ten years. “Working here is like belonging to a family,” says Lynda. “I enjoy the comradeship and strong culture of teamwork.” Outside of the office, Lynda enjoys golfing and curling.
Roxanne Leduc, Call Centre Manager
Another long-time employee, Roxanne has been with On Call Center for 24 years. Roxanne oversees the day-to-day call centre operations and manages the Customer Service Supervisors and Customer Service Representatives (CSRs). “I know the operations like the back of my hand because I’ve basically done every role at some point in my career with On Call Centre,” explains Roxanne. “I enjoy learning every bit of new technology we’ve brought in, and I enjoy coaching and mentoring Supervisors and CSRs.” Outside of work, Roxanne relaxes by reading, volunteering, and traveling.
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