About On Call Centre
ON CALL CENTRE'S MANAGEMENT TEAM
Stanley (Stan) Arron, President & Founder, On Call Centre Inc.
Stan was a serial entrepreneur. While still in university, he founded a temporary help service called Stanley Arron Personnel Pool — the largest temporary help agency in Canada at the time. In 1971, Stan had an opportunity to help small businesses improve efficiency and increase productivity using professional answering and call centre services. As a result, On Call Centre was born. For almost 50 years, Stan managed On Call Centre. As busy as he was, he always found time to play golf and, like so many entrepreneurs, study the stock market.
Laurie Arron, President
As President of On Call Centre, Laurie is responsible for overseeing its management and finances, as well as providing strategic direction. After earning a B.Com. and MBA, Laurie worked in real estate development for 7 years. Shortly after getting involved in advocating for LGBTQ equality, Laurie became a lawyer, worked at Osler, Hoskin & Harcourt LLP for a few years, and then became the Director of Advocacy for national LGBTQ advocacy group Egale Canada and National Director of Canadians for Equal Marriage. Following that, he was the Executive Director of the Green Party of Canada, Program Director for the Community Power Fund and Managing Director for the Centre for Mindfulness Studies. In addition to his role at On Call, Laurie teaches meditation and mindfulness. Laurie is committed to continue the legacy started by his father, Stanley Arron, and to ensure On Call meets the highest standards of service and integrity for our customers, staff, and suppliers.
Calvin Smith, Vice President
Calvin holds 30+ years of proven business leadership. Proven in his role as Vice President & General Manager of On Call Centre for over a decade, in 2020 Calvin was promoted to the top position of Vice President. As Vice President, Calvin is responsible for the overall management of the company and its operations, as well as setting the vision and strategic direction. “As instilled by our founder, our mission at On Call Centre has always been to deliver the high level of service that we would expect to receive ourselves if we were the client or the client’s customers,” explains Calvin. “That mission has worked very well for us for 50+ years.” Calvin garnered business acumen working for companies such as PIKA Technologies, Motorola Canada, and Time Communications Inc. His experience is a blend of public/private and small- to large-size companies. Outside of work, you’ll find Calvin either at the rink playing hockey or spending quality time with his family.
Chris Nadeau, General Manager
As General Manager of On Call Centre, Chris is responsible for driving the overall vision and corporate strategy of the company. For 20+ years, Chris has been leading teams. He is experienced at leveraging people’s talents and aligning strategies to achieve business goals. Prior to joining On Call Centre, Chris has worked for Giant Tiger, IDS Systems Consultants Inc. and the City of Ottawa. “A common thread throughout my career is serving as the advocate to ensure customer expectations are achieved,” says Chris. A nature lover, you’ll find Chris fishing and enjoying the outdoors in his spare time.
Ralph Batten, Senior Account Manager
It's uncommon these days to find people who have spent the majority of their careers at one company. We have a few at On Call Centre — and Ralph is one them. “Over my 25-year tenure with On Call Centre, I’ve had the pleasure of working with many clients in a variety of industries,” says Ralph. “There aren’t many people in the answering service and call centre service business that have the depth and breadth of experiences that I hold, so my experience is a unique asset that benefits new clients who are in need of solutions that will truly achieve their goals.” In his free time, Ralph enjoys sports; he’s an avid jogger and former soccer coach.
Margaret Barnaby, Account Administrator
Prior to On Call Centre, Margaret worked for Metropolitan Life and Canada Post. She joined On Call Centre in 1988. “Not only is working here like being part of a family, every day is different,” says Margaret. “I enjoy how dynamic and challenging the environment is and enjoy going the extra mile to ensure that each of our clients' needs are met.” And all our clients know Margaret. She's the expert who sets up every account and designs every call script. In her free time, Margaret enjoys gardening, reading, spending time with her family, and travelling.
Lisa Stevenson, Customer Relations Specialist
Lisa has held various positions during her 25 years with On Call Centre. In her current role as Customer Relations Specialist, Lisa ensures that each client receives the highest level of customer service. In addition to working with clients to organize, prioritize, and maintain their requirements, Lisa works with the supervisory team to make sure they are properly trained to represent our clients. “I thoroughly enjoy working with our clients and understanding their needs and expectations of us,” Lisa says. In her spare time, Lisa stays busy as a volunteer at her children’s schools and helps her kids with their extracurricular activities.
Roxanne Leduc, Call Centre Manager
Another long-time employee, Roxanne has been with On Call Center for 24 years. Roxanne oversees the day-to-day call centre operations and manages the customer service supervisors and customer service representatives (CSRs). “I know the operations like the back of my hand because I’ve basically done every role at some point in my career with On Call Centre,” explains Roxanne. “I enjoy learning every bit of new technology we’ve brought in, and I enjoy coaching and mentoring Supervisors and CSRs.” Outside of work, Roxanne relaxes by reading, volunteering, and travelling.