About On Call Centre
WHITE PAPERS (REGISTRATION REQUIRED)
On Call Centre is an authority on telephone call answering services and call centre services. Here’s the proof.
Established in 1971, we have a 40-year proven track record of providing customized message management programs to small, medium and large businesses in Ottawa, Montreal, Toronto (Canada), the United States, and around the world and in a plethora of sectors.
Now for the big guns. Something you don’t find very often these days are people who’ve spent the majority of their careers with one company. We have a few of them here at On Call Centre. Our combined experiences serve as shorthand to understand challenges and offer solutions that truly achieve client goals
We have just begun to “package” our insights into white papers, which we believe will be of value to you. Simply read an abstract, then register to download the white paper. We’ll send it to you by email.
Abstract: Every touchpoint contributes to each customer’s experience with your brand. An often overlooked touchpoint is the phone. Whether you’re a 2-person business with a single phone line or a 200-person business with a customer support team, today’s demanding customers expect rapid responses no matter if it’s 12 o’clock noon or 12 o’clock midnight. Negative customer experiences erode the installed customer base, lose potential new customers, and create an anemic business model. Positive customer experiences retain customers, build customer advocacy, and lead to business growth. By reading this white paper, business owners and heads of customer support will learn how partnering with an experienced telephone call answering service and call centre service provider delivers brand-building customer experiences that grow your business.