About On Call Centre
Why On Call Centre?
There are so many answering services and call centre service providers out there, it can be hard to choose the one that will best help you achieve your goals. However, there five reasons why we’re better than the rest.
1. Our Customer Service Representatives Are Fully Bilingual
Our customer service representatives (CSRs) are fluent in both English and French. They are also fluently multicultural, which means means they intuitively understand the nuances of both languages. Our CSRs deliver an exceptional service to your customers and relay accurate messages to you.
2. We Are Always Live
We are live 24 hours day, seven days a week, 365 days a year (sometimes even 366 days!). A human voice answers every customer call in a timely manner, which means less abandoned calls, faster time to resolution, and greater customer satisfaction and loyalty.
3. We Offer Fully Customized Answering Services
We customize our call answering services and inbound call centre programs to help you achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program.
4. Our Customer Service Is 100% Inbound
Inbound customer service requires an entirely different skillset from outbound telemarketing, telesales, and inside sales. Whereas most service providers offer both inbound and outbound, all of our CSRs are dedicated to just inbound customer service.
5. We've Been in Business for More Than 48 Years
We have almost five decades of experience serving companies of all sizes in a wide range of sectors. Our clients hail from Ottawa, Toronto, and Montreal in Canada, the U.S., and the rest of the world. We provide tailored answering and messaging management services to heads of customer service, managers, and business owners.