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Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

Why On Call Centre?

There are so many answering service and call centre service providers out there that we understand how hard it is for you to choose the one that will best achieve your goals. So here are 5 ways we’re different -and better- than the rest.

100% fluently bilingual customer service representatives

Our CSRs are fluently bilingual, fluently multi-cultural. Intuitively, they understand the nuances of both languages, which means delivering exceptional service to your customers-and accurate messages to you.

100% live, 24 hours a day 7 days a week 365 days a year-sometimes 366

Every customer’s call is answered quickly by a human voice with a beating heart 24×7, which means less abandoned calls, faster time to resolution, and more satisfied customers.

100% customized answering services and call centre services programs

Our telephone call answering services and inbound call centre services are customized to achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program.

100% inbound customer service

Inbound customer service is an entirely different skill set than outbound telemarketing, telesales, and inside sales. While most service providers offer IB/OB, all of our CSRs are focused on inbound customer service and highly skilled.

48 Years Strong

Our success is proven over 48 years of serving small, medium and large businesses in a plethora of sectors in Ottawa, Toronto, Montreal (Canada), the United States, and around the world. For the head of customer service whose shoulders it rests to answer the calls 24/7/365 and for the business owner who can’t realistically juggle answering the calls and get the job done,  the experienced people at On Call Centre provide uniquely tailored answering and messaging management services. Unlike voice mail technology and other service providers’ solutions, with On Call there is always a human voice with a beating heart answering your customers’ calls, which means you achieve a high level of customer satisfaction and loyalty without increasing head count or capital costs-ultimately ensuring repeat business and goal achievement.

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