Most service providers offer inbound/outbound (or blended) services. At On Call Centre, we do things differently—all of our CSRs are focused 100 percent on inbound customer service.
Our CSRs undergo random tests every month by two third-party quality assurance organizations: Canadian Call Management Association (CAM-X) and Association of TeleServices International, Inc. (ATSI). The scoring criteria include courtesy, response time, accuracy, and overall customer service. The judges provide validation every six months in the form of an Award of Excellence. To receive the award, our CSRs must score 80 percent or better in all categories.
In June 2012, On Call Centre received its 14th consecutive ATSI Award of Excellence at the ATSI Annual Convention in Orlando, FL. We’ve also received six consecutive CAM-X Awards of Excellence.
Ask us how we can help you achieve your business goals. Call us at toll free at 1-866-323-3344 (or local Ottawa 613-238-3262), email us at firstname.lastname@example.org , or fill out our Call Me form.