For small businesses and managers of customer support/service departments it can often be a struggle to ensure all of your customers’ phone calls are answered. That’s where a professional inbound answering service can help. We deliver peace of mind to you AND your customers.
Here are just 3 ways that On Call Centre can benefit you.
- 100% Answer Rate. Interactive voice response systems (IVRs) can annoy your existing and prospective customers. Likewise, voice mail (and voice mail tag) can annoy as well. Not only can IVRs and voice mail annoy customers, they can also leave them wondering if they will actually get a call back from you. At On Call Centre, we employ professional Customer Service Representatives who answer every call.
- The Human Touch. Your valued customers—and potential new customers—speak with a human being every time they call no matter the time of day or night. Furthermore, because our Customer Service Representatives have chosen this as their profession, they enjoy talking with and helping people. That enjoyment comes through loud and clear to your customers on the other end of the phone line.
- 24/7 Service. We are open 24 hours a day, 7 days a week, 365 days a year. Whenever your customers call, we are ready to answer on your behalf.
At On Call Centre, we deliver exceptional customer support 24 hours a day, seven days a week, 365 days a year. On Call Centre has been providing tailored, fluently French/English bilingual answering services and call center services to small business owners (professionals, trades) and customer support departments (government, high tech, property management, healthcare, emergency clients) serving Ottawa, Montreal and Toronto—and all over Canada—for 48 years.