An answering service that delivers exceptional customer service builds customer loyalty.
On Call Centre’s office is located in Ottawa, Ontario, Canada. Yesterday, Mother Nature dumped 45+ centimeters of snow on us. In addition to the fresh white blanket of snow, there was a fresh attitude to help one’s neighbours. It’s nice to know that people will take the extra time (and the extra shovel) to help when they can.
At On Call Centre, it’s an everyday occurrence to go the extra mile for our clients’ customers:
- We don’t just “connect” a caller to a “voice.” Our experienced customer service representatives answer our clients’ customers’ calls. In other words, customers are greeted by a live body—rather than dumped into voice mail—so that their problems are resolved quickly.
- We don’t just work regular business hours and put the phones on voicemail at 5pm. Twenty-four hours a day, seven days a week, 365 days a year every call is answered by a person who is ready to help.
- We don’t just answer our clients’ customers’ calls. We offer customers the choice of speaking in the language of their preference: English or French.
We’ve been providing answering services and call centre services for our clients located in Ottawa, Montreal and Toronto—anywhere in Canada—for 45 years now. If you’re looking for an inbound answering service provider or inbound call centre service , we welcome the opportunity to talk with you.
The post An Answering Service that Goes the Extra Mile appeared first on On Call Centre.
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