At On Call Centre, it’s our job to provide exceptional customer experiences 24/7/365. How well we handle our clients’ customers’ calls speaks volumes when it comes to the loyalty their brands receive. Even if you’re not one of our clients, we know that the customer experience is important to you too. And, because it’s important to you, we ask you to question how your organization can better deliver exceptional customer experiences.
Here are 3 call answering techniques that will tell your customers they’re valued:
- Consider an “overflow” partner. If a Technical Support Department’s employees are all handling calls, the customer’s call could be answered by an “overflow” live Customer Service Representative (CSR) who stays on the line until a Technician is available. (On Call Centre offers this service to many of our clients).
- Eliminate customers’ frustrations with having to leave voice mails when an organization’s employees are on lunch or coffee break. Often that’s why a customer is calling—it’s their break as well. (Many of our clients have us answer their phones so they deliver round-the-clock exceptional customer service no matter the time of day.)
- Is it a source of frustration to French-speaking customers who must switch to English to accommodate your organization? Partner with an answering service whose CSRs are fluently bilingual and ready to assist customers in the language of their choice. (100% of On Call Centre’s CSRs are fluently French-English bilingual.)
What telephone call answering service or call center service tactics can your organization adopt to consistently deliver exceptional customer experiences?
Deliver an exceptional customer experience that shows you care. Try our professional inbound phone answering service or inbound call center service—and deliver exceptional customer experiences. We’ve been providing answering services and call center services to our clients serving Ottawa, Montreal and Toronto—and all over Canada—for 47 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.