The November 2014 issue of CRM Magazine includes the article, “How to Create Meaningful Customer Experiences.” The author, Bruce Temkin, states that only about 7% of companies have achieved excellence in delivering great customer experiences. He goes on to say that many companies fail because they haven’t recognized the human side of interactions.
Here at On Call Centre, we are advocates for delivering meaningful customer experiences. We believe it all begins with hiring professional, career-minded customer service representatives to provide answering services and call centre services.
Our customer service representatives:
- Answer every telephone call. No voice mail. This approach ensures that customers’ questions are answered quickly and issues are resolved promptly.
- Speak French and English fluently. For businesses that serve both English- and French-speaking communities, their customers are thrilled to find they can converse with a customer service representative in the language of their choice. Another great approach to deliver meaningful customer experiences.
- Answer the phone 24 hours a day, 7 days a week. In other words, our clients’ customers reach a professional customer service representative every time they call no matter what time of day they call.
Our telephone answering service delivers exceptional and meaningful customer experiences. If you need a professional telephone answering service or professional inbound call centre service, we invite you talk with us: On Call Centre. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for over 40 years now.
By the way, if you’d like to read the article mentioned at the start of this blog, here’s the link: How to Create Meaningful Customer Experiences.