As a small business owner, you may wear many hats. There may be one “hat” you want to consider perching on someone else—like a professional customer service representative who works for an outsourced answering service provider or call center service provider.
Here are three reasons why outsourcing makes good business sense for the small business owner.
- Image. When an existing or prospective customer calls you or your office, and is greeted by an experienced customer service representative, the customer is given the perception that you are professional. At On Call Centre we answer phone calls 24 hours a day, 7 days a week, 365 days a year. We don’t use voice mail, so you—and your customers—are assured to talk with a person every time the phone rings.
- Customer Service. At On Call Centre our fluently bilingual, French-English professional customer service representatives try to help the customer. That saves you time and increases your customer’s satisfaction. And, if the customer does need to speak with you, they feel assured that their message has been received and will be given to you. The customer service representative can even set your customer’s expectation as to when approximately you’ll contact them.
- Work-Life-Balance. When you know that your customers’ calls are being answered outside of regular business hours, you’re better able to achieve a work-life-balance.
If you want to provide exceptional customer service, a professional image and achieve a work-life-balance, then it’s time to learn about our professional telephone answering services and professional inbound call centre services. We’ve been providing answering services and call centre services to our clients serving Ottawa, Montreal and Toronto for 46 years. We invite you to call us: 613-238-3262 or Toll Free 1-866-323-3344.