Serving Ottawa, Toronto, Montreal (Canada)

Toll Free 1-866-323-3344 | Call 613-238-3262

Your Calls Are Our Priority | Vos appels sont notre priorité

Are You Located in Canada?

About On Call Centre
Why On Call Centre?
Management team
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White Paper: Is Your Answering Service Strategy Delivering Brand-building Customer Experiences?

ARE YOU LOCATED IN CANADA?

On Call Centre services clients located anywhere in Canada. Our telephone call answering services and inbound call centre services are customized to achieve your unique business goals. We do this by working with you to blueprint an effective and efficient message management program. Our success is proven over 48 years of serving small, medium and large businesses in a plethora of sectors.

Do You Need Call Answering Services or Inbound Call Centre Services?

We provide answering services and inbound call centre services to many clients located in Canada. Here are the services we offer.

Remote Reception

Fluent French/English bilingual customer service representatives (CSRs) act as personal receptionists with our remote reception service. One of our fastest growing segments, the remote reception service is available 24/7 to ensure callers are directly connected to On Call Centre’s clients anywhere in the world.

Push “0” for Operator

Push “0” is a cost-effective system that allows calls to be screened while still providing a live answering service. Callers are prompted to “Press 0” on their telephone keypad if they want to reach one of our bilingual CSRs. We take the caller’s message and ensure it is delivered to the right person within a client’s organization.

Help Desk

Our help desk provides first level call support to ensure our clients’ customer requests and messages are delivered to the appropriate employee in a timely fashion.

Dealer Locates

We help consumers find services and other information within their local area.

Catalogue Order Processing

We provide catalogue order entry services for our clients who have a distributed catalogue and who need help with their order processing.

Web-enabled Services

For our clients that already have an on-line system for their customers to place orders, On Call captures those orders and processes them directly through each client’s system.

Optional Voicemail Services

On Call can provide clients with their own telephone numbers and voicemail boxes so they’re certain to never miss a call again. We alert our clients to new messages by paging or calling them. All messages are dated and time-stamped and clients retrieve them whenever they wish.

Appointment Setting

We book appointments quickly and efficiently. Clients’ customers no longer need to leave a message and wait for a call back. Instead, we immediately schedule and book an appointment.

Our people are talented and experienced programmers, account managers, and customer service representatives. We are fluently French/English bilingual. We answer inbound phone calls around the clock, 24×7, 365 days a year—live, no voicemail (unless you choose that option). The result? Your customers feel the exceptional experience we deliver; you achieve the customer loyalty you deserve.

What would you like to do next?

On Call Centre

2405B St. Laurent Blvd.
Ottawa, ON. Canada,
K1G 1B4
t: 613-238-3262
tf: 1-866-323-3344
e: info@oncallcentre.com

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On Call Centre Inc.
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Answering Services & Inbound Call Centre Services

Remote Reception
Push “0” for operator
Help desk
Dealer locates
Catalogue order processing
Web-enabled services
Pledge/fundraising drives
Lottery ticket sales
Optional voicemail services
Appointment setting

Featured Clients in a plethora of Industries

Property management
Professional clients
Trades
Healthcare
Emergency clients
Government
High tech
Fundraising

Contact Us

Location
Schedule a Consultation
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About On Call Centre

Why On Call Centre?
Management team
eBooks
White papers
Client testimonials
Are you in Toronto?
Are you in Montreal?
Are you in Ottawa?
Are you in Canada?
Careers