Although price is important, it shouldn’t be the main criteria when looking for an answering service partner. You need to consider some other factors as well.
- Does the provider have experience? Ask how many years the answering service provider has been in business. Plus, how many years of experience do the customer service representatives (CSR) have? What is the CSR turnover rate? You’re looking for an answering service with low turnover!
- Is the provider reliable? Ask if the answering service provider works 24/7/365. Do CSRs answer every call or do they rely on voicemail? How quickly will they relay your messages to you?
- Are the CSRs fluently bilingual? If you are located in Ottawa, Toronto, Montreal—or anywhere in Canada, for that matter— ask the answering service provider if their CSRs are bilingual. Then, ask if they are fluently bilingual. There’s a difference: fluently bilingual CSRs are culturally bilingual. This means they understand the subtleties of the language and there’s no miscommunication between your customers and the CSRs.
If you’re looking for an answering service, On Call Centre can help . Meet some of On Call Centre’s experienced customer service representatives. They’re experienced, reliable, and fluently bilingual. We have more than 40 years of experience, supporting thousands of satisfied clients. Partner with On Call Centre for your call answering service.