Businesses miss about 40% of their customers’ calls on average. That’s a huge loss when you think about the missed opportunities. A missed call isn’t just a small issue. Each unanswered ring could mean a lost customer, an upset client, or a missed sale. Your business’s success unravels with every missed call. That’s why being available day in and day out is more critical than ever.

A 24-hour answering service makes a difference. It keeps your business running smoothly by ensuring your company is always one phone call away.

Being available at any given time helps businesses connect with their customers better.

No More Missed Calls

A 24-hour answering service reduces frustrated customers. It ensures that even during off-hours, someone will pick up the phone to answer a customer’s query or help them solve a problem. This helps lower the risk of alienating a potential customer.

Even outside regular business hours, your answering service can tackle customer requests, provide important information, or even help close a sale. Many services can also handle common questions and schedule meetings with your team.

Manage Call Overflows

A 24-hour answering service frees your in-house team from overwhelmingly high call volumes. This is particularly important during peak seasons, like BFCM or the holidays. This is an operational gain as you and your team can focus on your respective roles without getting distracted by incoming calls. You can delegate tasks like appointment scheduling, answering general inquiries, and order processing to a live agent to improve your workforce’s productivity.

Support Global Customer Base

If you have a global customer base, a 24-hour answering service ensures your customers receive timely responses, whether they’re from Canada or elsewhere. This service caters to multiple time zones, highlighting your commitment to meeting customer’s needs at their own time and pace.

Choosing The Right Service

There are tons of reliable answering service providers that offer 24/7 phone services and cool features. But to find the best fit for your business goals, you need to choose the right provider.

Experience

Assess the answering service’s experience and knowledge, from basic call handling to industry-related specificities. Some services specialize in telecom, legal, professional services, or healthcare companies. Ensure that the one you choose has done previous work in your industry or niche.

Training

Inquire about the training process for the live agents and the ongoing education requirements for current operators. Ask what credentials agents need and if they’re professionally certified by a call management association. This is important because your chosen provider acts as an extension of your team. They will represent your brand, so it’s best to see if their mission and vision align with yours.

Updated Tech

Technology constantly advances, especially in the call centre industry. Find out what phone system they use and what features they offer. Some services provide a free client portal to view messages, while others offer call recordings for unique call monitoring. The more advanced their technology, the smoother the integration is and the faster they can answer calls, saving you time and money in the long run.

Integrating a 24-hour answering service into your business is easy enough to do with the help of a reputable provider. Start by planning carefully and defining the service’s roles. Communicate with your provider regularly to see if they meet your goals or if changes are needed.

To learn more about 24/7 phone answering services, contact On Call Centre now.