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Posts by Irene

Gift Yourself an Answering Service for 2019

Are you thinking about strategies you could employ to improve next year’s profits? Managers often explore ways to improve customer experience, which is a key performance metric. If you are looking to improve the customer experience you deliver in 2019, consider partnering with a professional telephone call answering service provider or call centre service provider.…

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Transform Your Customers’ Experiences with Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

The telephone is one of the preferred channels of customer service, so support over the phone is critical to delivering exceptional customer experiences. At On Call Centre we hold 48 years of experience providing inbound telephone call answering services and inbound call centre services. While skills training is important, we believe that hiring customer service…

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On Call Centre’s Professional Answering Services for Organizations in Ottawa, Montreal, Toronto—Anywhere in Canada

A recent article in contactcenterpipeline.com traces customer service back more than 100 years, and it’s a fascinating read. It’s fascinating because, as a provider of professional inbound answering services and call centre services to organizations in Ottawa, Montreal, Toronto—anywhere in Canada—providing exceptional customer service is the foundation of what we do. The author of the…

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Differentiate with a Professional Answering Service

Are you a small business trying to differentiate yourself from your competition? Investing in a professional inbound telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to an answering service provider. Every phone call represents either gained or lost business. Ensuring every call is answered,…

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5 Ways to Improve Every Customer’s Experience

Research shows that customer acquisition costs 5 to 25 times more than retention does*. As a result, you want to hold onto every new customer. That’s where delivering exceptional customer experiences that create customer loyalty come into play. In a December 11, 2017, article published in Inc. Magazine, author Larry Alton writes, “To create loyalty,…

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48 Years of Delivering Answering Services and Call Centre Service

We are now into our 48th year of providing inbound telephone call answering services and inbound call centre services. Our services are valued by small business owners and managers of customer service departments. The hallmark of our success is listening to our clients’ unique needs and then delivering service that exceeds their expectations—and their customers’…

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Do You Need an Around-the-Clock Answering service? We Deliver.

Is your small business trying to differentiate itself from the competition? Investing in a 24/7/365 inbound telephone call answering service may be a worthwhile investment. Here are three reasons why other small businesses have turned to a professional telephone call answering service provider. Every phone call represents either gained or lost business. Ensuring every call…

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An Answering Service Shows Your Customers You Respect Them

DesignationCRM.com published a video recently entitled, Why Customer Experience is Now Your Biggest Brand Differentiator. The video explains how customers have plenty of vendors to choose from and if they don’t get a satisfactory customer experience through one vendor, they simply go to another. Auto attendants and voice mail cause a lot of frustration for…

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Invest in a Long-term Customer Experience Strategy with an Answering Service

I read an article entitled “Why Customer Experience is a Long-Term Investment,” which appeared recently in Connections Magazine. The author discusses how important the customer experience is today, yet that many organizations are “often reluctant when it comes to investing the time, money, and effort necessary” to meet their customers’ expectations. If you are a…

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